We respond to email Monday through Friday, typically within 12 hours.

The Ecommerce phone line is available weekdays:
    Monday - Thursday: 7:00 AM - 3:30 PM HST
    Friday: 7:00 AM - 2:00 PM HST

The Visitor Center is open to the public:
     Monday - Friday: 9:00 AM - 5:00 PM
     Saturday and Sunday: 10:00 am - 4:00 PM
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Kauai Coffee

Find answers to all your coffee related questions at Kauai Coffee's Online Help Center. Discover brewing tips, answers to order questions, and elevate your coffee experience. Get expert guidance and a wealth of information to make every cup of Kauai Coffee exceptional. Start your journey to coffee perfection today!

Kauai Coffee Help Center

Questions about the Ohana Perks rewards program?

  For program details and to join, click here.

  For instructions on redeeming points, click here.

  To earn points by referring friends, click here.

  If you are unable to see your points, click here

  For instructions on viewing rewards history, click here.

  To see answers to all Ohana Perks questions, click here

Question about earning & redeeming Perks Points?

For instructions on creating a subscription, click here.

 
Questions about updating or making changes to your subscription?

Wish to add a one time purchase to ship with a subscription order, click here.

About to run out of coffee? Click here so your order will ship as soon as possible.

Need to update the subscription payment method, click here.

Need to skip a shipment or pause a subscription, click here.

To reactivate a subscription, click here.

To cancel a subscription, click here.

To adjust quantities, frequency, update to a different coffee, and all other subscription questions, click here.

Question about a subscription or subscribing?

Shipping and delivery questions?

Do you offer free shipping? YES! Click here for details.

For shipping rates and delivery time frames, click here.

For order processing time frames, click here.

For international order, and here. For questions about custom fees, click here.

For all shipping rates, time frames, and policies, click here.


Shipping and delivery issues?

To update a delivery address, click here.

Need to update the shipping method, click here.

If your order is past the scheduled delivery date, click here.

If your order shows as delivered but you have not received it, click here.

Or click the "No, I need more help" button below.

Have a shipping or delivery related concern?

We will do our best to assist you with updating your order.

Question regarding when your order will ship, click here.

Need to update the delivery address on an order that has already shipped, click here.

To make an edit to an order or to request an order cancellation, click the "No, I need more help" button below.

Need to update an order?

For information on the Kauai Coffee Estate, click here.

For tour questions and to book, click here.

Questions about purchases made from our Kauai Coffee Visitor Center, please call 808 335-0813.

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