# kauaicoffee

> Public Help Center articles for kauaicoffee.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I cancel my order?](https://help.kauaicoffee.com/en-US/how-can-i-cancel-my-order-218483.md): If your order has not yet shipped or is not in the final stages of processing, we can assist you with canceling it. If you have any further questions or concerns regarding canceling an order, please don't hesitate to contact us through the online cha
- [How can I change the delivery address on my order?](https://help.kauaicoffee.com/en-US/how-can-i-change-the-delivery-address-on-my-order-262724.md): If your order has not shipped nor is in the final stages of processing, we can assist you with updating a delivery address. Updating Delivery Information on Shipped Domestic Parcels. On international shipments, delivery addresses are not able to be u
- [I need to edit my order?](https://help.kauaicoffee.com/en-US/i-need-to-edit-my-order-223617.md): If your order has not shipped nor is in the final stages of processing, we can assist you with updating or changing quantities by starting an online chat from the bottom of the page. If it is after hours, leave a chat message, and we will handle your
- [How do I update the shipping method?](https://help.kauaicoffee.com/en-US/how-do-i-update-the-shipping-method-223619.md): If your order has not shipped nor is in the final stages of processing, we can assist you with making changes to the shipping method.
- [I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?](https://help.kauaicoffee.com/en-US/i-meant-to-make-a-one-time-purchase-but-it-appears-i-signed-up-for-a-subscription-what-do-i-do-268463.md): You may have inadvertently selected the Subscribe & Save option on the product page when the initial purchase was made:. In addition, during checkout there is a checkbox acknowledgment, stating that you are agreeing to a subscription that will renew
- [What should I do if I mistakenly ordered the incorrect item?](https://help.kauaicoffee.com/en-US/what-should-i-do-if-i-mistakenly-ordered-the-incorrect-item-463773.md): If you mistakenly ordered the incorrect item, please be aware that due to food safety protocols, we cannot accept returns on food items once they have been dispatched from our facility. As a gesture of our commitment to customer satisfaction, we can
- [My order contains a back order item, will it be shipped right away?](https://help.kauaicoffee.com/en-US/my-order-contains-a-back-order-item-will-it-be-shipped-right-away-222280.md): Items shown online are in stock and ready for purchase. In the rare event your order includes a backorder item, the order will be held until this item is available. A member of our team will inform you of any back-ordered items by email with the date
- [Do you offer free shipping? Yes we do!](https://help.kauaicoffee.com/en-US/do-you-offer-free-shipping-yes-we-do-222276.md): Domestically we offer Free Shipping on orders over $100 after discounts have been applied. Domestic Free Shipping orders are shipped by Ground Economy service that will arrive in 4 to 16 business days. These ground orders can be upgraded to 2-Day Air
- [What are the shipping rates and delivery time frames?](https://help.kauaicoffee.com/en-US/what-are-the-shipping-rates-and-delivery-time-frames-218481.md): We're currently offering Free Shipping for domestic orders over $100, after discounts have been applied. Transit time is measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an ord
- [How long does it take to process my order before it is shipped?](https://help.kauaicoffee.com/en-US/how-long-does-it-take-to-process-my-order-before-it-is-shipped-222283.md): Orders are processed Monday - Friday, excluding holidays and generally take 1 to 2 business days to ship. Note: Processing times increase during sales events and the holiday season for domestic Ground & Economy International shipping methods which co
- [When will I receive my order?](https://help.kauaicoffee.com/en-US/when-will-i-receive-my-order-222282.md): Transit times listed below are measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an order has shipped, severe weather, natural disasters, and other conditions can disrupt servic
- [How can I change the delivery address on my order?](https://help.kauaicoffee.com/en-US/how-can-i-change-the-delivery-address-on-my-order-266266.md): If your order has not shipped nor is in the final stages of processing, we can assist you with updating a delivery address. Updating Delivery Information on Shipped Domestic Parcels. On international shipments, delivery addresses are not able to be u
- [My order is past the estimated delivery date, what should I do?](https://help.kauaicoffee.com/en-US/my-order-is-past-the-estimated-delivery-date-what-should-i-do-222284.md): We understand this can be frustrating when your order exceeds the estimated delivery date. Delivery estimates are based on working days, Monday through Friday. Delayed parcels typically are delivered within 1-3 additional working days. Occasionally p
- [My order shows as delivered but I have not received it, what should I do?](https://help.kauaicoffee.com/en-US/my-order-shows-as-delivered-but-i-have-not-received-it-what-should-i-do-222285.md): If your order status indicates that it has been delivered, but you have not received it, we suggest looking into the following:. If the previous steps do not yield a resolution, please contact us. We will assist you in resolving the issue. Let us kno
- [The order was delivered to a PO Box or parcel locker but it is missing, what should I do?](https://help.kauaicoffee.com/en-US/the-order-was-delivered-to-a-po-box-or-parcel-locker-but-it-is-missing-what-should-i-do-222286.md): If your order was delivered to a PO Box or parcel locker but is missing, please follow these steps:. The process for resolving issues with PO Box or parcel locker deliveries may vary depending on the postal service or courier used. We recommend conta
- [Do you ship worldwide?](https://help.kauaicoffee.com/en-US/do-you-ship-worldwide-222281.md): Yes, we offer worldwide shipping to many countries around the globe. To determine if we ship to your country, simply proceed to the checkout page and enter your shipping address. Our system will automatically verify if shipping options are available
- [Do I have to pay customs fees?](https://help.kauaicoffee.com/en-US/do-i-have-to-pay-customs-fees-222279.md): We understand that international shipping can be unpredictable, and we strive to provide accurate information to our customers. All delivery time frames are only estimates and can be exceeded due to factors beyond our control, such as delays in custo
- [How do I update the shipping method on my order?](https://help.kauaicoffee.com/en-US/how-do-i-update-the-shipping-method-on-my-order-265114.md): If your order has not shipped nor is in the final stages of processing, we can assist you with making changes to the shipping method.
- [Where can I see all the shipping rates, time frames & policies?](https://help.kauaicoffee.com/en-US/where-can-i-see-all-the-shipping-rates-time-frames-&-policies-261527.md): We're currently offering Free Shipping for domestic orders over $100 after discounts have been applied. Transit time is measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an orde
- [How do I access my account?](https://help.kauaicoffee.com/en-US/how-do-i-access-my-account-292105.md): Below are the steps to access you account. On a mobile device or smaller tablet:. On a desktop computer or large tablet:
- [How do I reset my password?](https://help.kauaicoffee.com/en-US/how-do-i-reset-my-password-223716.md): You can reset your Kauai Coffee Online Account password from this page. If you don’t receive an email, check your spam or junk folders. If you still have not received the reset email, contact us by chat. We’ll send you a unique password reset to enab
- [I am certain I have an account. However, when logging in it says my email address is not found. What should I do?](https://help.kauaicoffee.com/en-US/i-am-certain-i-have-an-account-however-when-logging-in-it-says-my-email-address-is-not-found-what-should-i-do-223721.md): Recently Kauai Coffee updated its online store. To protect consumer information, these changes require customers to consent and enable their online account at Kauai Coffee. This consent request was previously sent by email. If you have tried to reset
- [What’s an online account & what information is viewable there?](https://help.kauaicoffee.com/en-US/what%E2%80%99s-an-online-account-&-what-information-is-viewable-there-223714.md): A Kauai Coffee Online Account is a password-protected account set up by shoppers at KauaiCoffee.com that stores information making it faster and easier to shop with less information to be filled out when making a purchase. Creating a Kauai Coffee Onl
- [Is a Kauai Coffee Online Account the same thing as an Ohana Perks membership?](https://help.kauaicoffee.com/en-US/is-a-kauai-coffee-online-account-the-same-thing-as-an-ohana-perks-membership-223718.md): A Kauai Coffee Online Account is a convenience for shopping on KauaiCoffee.com. It enables faster and easier checkout because you can store your information, such as name and address. You can also view your order history and manage active subscriptio
- [I updated my Kauai Coffee Online Account, but I can’t see the changes.](https://help.kauaicoffee.com/en-US/i-updated-my-kauai-coffee-online-account-but-i-can%E2%80%99t-see-the-changes-223719.md): Because it can take time for our systems to update your information, changes can be almost instant or can take up to 24 hours. Try refreshing your browser session, using a different browser, deleting the browser cache and cookies, or try connecting w
- [Do you offer tours of the Kauai Coffee estate?](https://help.kauaicoffee.com/en-US/do-you-offer-tours-of-the-kauai-coffee-estate-270486.md): Yes. The Kauai Coffee Estate is the largest coffee farm in the U.S., and we encourage you to see it for yourself. Take one of our free walking tours, or dive deeper on a Farm Tour or Coffee on the Brain Tour. You’ll learn all about how our coffee is
- [Where can I find information on The Kauai Coffee Visitor Center?](https://help.kauaicoffee.com/en-US/where-can-i-find-information-on-the-kauai-coffee-visitor-center-270487.md): The Kauai Coffee Company Visitor Center is located approximately 17 miles from the Lihue airport on Kauai’s southwest side. We are located on the southwest side of Kauai on Hwy 540, making it an ideal stop on the way to and from Waimea Canyon and Kok
- [How do I become an Ohana Perks Member?](https://help.kauaicoffee.com/en-US/how-do-i-become-an-ohana-perks-member-265766.md): Joining is easy!. If you already have an online account, log in and click the 'Join Now' button from the Account page:. If you don't yet have an online account with Kauai Coffee, you'll need to create one to become a member by clicking here. For more
- [Are there easy ways to earn Ohana Perk Points? Yes!](https://help.kauaicoffee.com/en-US/are-there-easy-ways-to-earn-ohana-perk-points-yes-216591.md): Earning Ohana Perks points is an excellent way to get discounts and exclusive perks. By following the steps below, you can quickly accumulate points and redeem them for rewards. Make sure to join and participate in all the opportunities available to
- [How can I redeem Ohana Perk points?](https://help.kauaicoffee.com/en-US/how-can-i-redeem-ohana-perk-points-266122.md): Redeeming Ohana Perks points is a great way to save. By following the steps below, you can redeem points on your order today!. Using express checkout methods, such as Shop Pay, PayPal, G Pay, Meta Pag, and Apple Pay, will bypass the option to redeem
- [How can I see my rewards history?](https://help.kauaicoffee.com/en-US/how-can-i-see-my-rewards-history-267417.md): Log into your account. On the account page click Rewards History below the order summary. Your rewards history will display. This will include:. Note:
- [I'm unable to see or redeem my Ohana Perk Points, what should I do?](https://help.kauaicoffee.com/en-US/im-unable-to-see-or-redeem-my-ohana-perk-points-what-should-i-do-216599.md): If you are unable to see your Ohana Perk points, either of the following solutions should enable you to see the Perk points once again. During Checkout. These are common reasons customer cannot see their points at checkout:. Click here for step-by-st
- [Is a Kauai Coffee Online Account the same thing as an Ohana Perks membership?](https://help.kauaicoffee.com/en-US/is-a-kauai-coffee-online-account-the-same-thing-as-an-ohana-perks-membership-266114.md): A Kauai Coffee Online Account is a convenience for shopping on KauaiCoffee.com. It enables faster and easier checkout because you can store your information, such as name and address. You can also view your order history and manage active subscriptio
- [Can I apply points to a subscription order?](https://help.kauaicoffee.com/en-US/can-i-apply-points-to-a-subscription-order-787729.md): There is a way you can redeem points, however it requires a simple work around. Simply skip the next subscription order, see instructions below on how to do so and then place a regular order in place of the subscription order.If you have questions ab
- [How can I create a subscription?](https://help.kauaicoffee.com/en-US/how-can-i-create-a-subscription-268455.md): Follow the steps below to create a subscription:. If you have any further questions or concerns about placing a subscription order, please don't hesitate to contact us through the online chat located at the bottom of this page.
- [I'm about to run out of coffee, how can I get my order to ship ASAP?](https://help.kauaicoffee.com/en-US/im-about-to-run-out-of-coffee-how-can-i-get-my-order-to-ship-asap-277289.md): Below are the steps to have your next subscription order shipped immediately. In addition to changing this interval, you can also:. Steps to have your next subscription order ship immediately:. Note during sales events and holidays times it may take
- [Can I add a one time purchase to ship with my subscription order? Yes you can!](https://help.kauaicoffee.com/en-US/can-i-add-a-one-time-purchase-to-ship-with-my-subscription-order-yes-you-can-273896.md): Yes, you can add any items to ship with your subscription. Follow the steps below to add items:. In addition, you can adjust quantities, remove items, and change the coffee grind options. If you have any further questions or concerns about adding a o
- [How can I add a new coffee to my subscription?](https://help.kauaicoffee.com/en-US/how-can-i-add-a-new-coffee-to-my-subscription-273897.md): Yes, you can change or add an additional new coffee to your subscription. Follow the steps below to add items:. In addition, you can adjust quantities, add a one-time purchase, and change the coffee grind options. If you have any further questions or
- [Where do I update the shipping address of my subscription?](https://help.kauaicoffee.com/en-US/where-do-i-update-the-shipping-address-of-my-subscription-273899.md): Follow the steps below to update the shipping address for your subscription:. If you have any further questions or concerns about updating your subscription address, please don't hesitate to contact us through the online chat located at the bottom of
- [How do I update my subscription payment method?](https://help.kauaicoffee.com/en-US/how-do-i-update-my-subscription-payment-method-273900.md): Follow the steps below to update the payment method for your subscription:
- [Where can I adjust the quantities in my subscription?](https://help.kauaicoffee.com/en-US/where-can-i-adjust-the-quantities-in-my-subscription-273898.md): Yes, you can change quantities on the items you subscribe to. Follow the steps below to change quantities:. In addition, you can add a one-time purchase, add new subscription items, change the grind option, and remove items. If you have any further q
- [Where can I change the grind option on my subscription?](https://help.kauaicoffee.com/en-US/where-can-i-change-the-grind-option-on-my-subscription-277271.md): Yes, you can change the grind option on your subscription. Follow the steps below to change the grind option:. In addition, you can add a one-time purchase, add new subscription items, and adjust quantities. If you have any further questions or conce
- [How can I change the delivery frequency?](https://help.kauaicoffee.com/en-US/how-can-i-change-the-delivery-frequency-273894.md): Below are steps outlined for updating your subscription shipping interval of 1 week up to 16 weeks. In addition, to changing this interval, you can also:. Steps to change interval.
- [How can I set a different delivery date?](https://help.kauaicoffee.com/en-US/how-can-i-set-a-different-delivery-date-273895.md): Below are steps to specify a specific delivery date. In addition, to specifying a specific date, you can also:. Steps to specify a date:. Note: If the billing schedule is adjusted it will not adhere to your plans shipping interval and will need to be
- [How can I skip a shipment?](https://help.kauaicoffee.com/en-US/how-can-i-skip-a-shipment-273893.md): Below are the steps to skip a subscription shipment. In addition, you can also:. Steps to skip a shipment:
- [How can I pause a subscription?](https://help.kauaicoffee.com/en-US/how-can-i-pause-a-subscription-940696.md): Below are the steps to pause a subscription shipment. In addition, you can also:. Steps to pause a shipment:
- [How can I reactivate my subscription?](https://help.kauaicoffee.com/en-US/how-can-i-reactivate-my-subscription-273901.md): Below are the steps to reactivate your subscription:. If you have any further questions or concerns about reactivating your subscript
- [How do I cancel my subscription?](https://help.kauaicoffee.com/en-US/how-do-i-cancel-my-subscription-273902.md): Below are the steps to cancel or reactivate your subscription. To Cancel:. To Reactivate:
- [Can I apply points to a subscription order?](https://help.kauaicoffee.com/en-US/can-i-apply-points-to-a-subscription-order-787725.md): There is a way you can redeem points, however it requires a simple work around. Simply skip the next subscription order, see instructions below on how to do so and then place a regular order in place of the subscription order.If you have questions ab
- [Discount codes and ways to save?](https://help.kauaicoffee.com/en-US/discount-codes-and-ways-to-save-223620.md): Below are 5 ways in which you can save!. If you are a new customer, Welcome! If you care to share your email address with us, we'll happily email a welcome coupon code for first-time buyers. Simply sign up for our newsletter by entering your email ad
- [Where do I apply a coupon code?](https://help.kauaicoffee.com/en-US/where-do-i-apply-a-coupon-code-268437.md): Considerations. How to Apply
- [I'm not able to use multiple discounts, what can I do?](https://help.kauaicoffee.com/en-US/im-not-able-to-use-multiple-discounts-what-can-i-do-223645.md): Only one discount code may be applied per order. However, to help you maximize savings, domestic orders over $100 qualify for free shipping. Savings really start to add up when combined with a coupon or redemption of Ohana Perk points. The one discou
- [What is Kauai Coffees' Guarantee?](https://help.kauaicoffee.com/en-US/what-is-kauai-coffees-guarantee-264197.md): The Kauai Coffee Guarantee. At Kauai Coffee, we are passionate about providing coffees from our estate that delight you with every sip, and items that exceed your expectations. If your experience has been anything less than satisfactory, we genuinely
- [What is Kauai Coffees' Return Policy?](https://help.kauaicoffee.com/en-US/what-is-kauai-coffees-return-policy-264198.md): Kauai Coffee Return Policies. For items purchased from a grocery store or other online retailer. For Kauai Coffee products purchased at a grocery store or other online retailer, please contact the grocery store or online store the item was purchased
- [What makes Estate Reserve coffee different from 100% Kauai Coffee?](https://help.kauaicoffee.com/en-US/what-makes-estate-reserve-coffee-different-from-100%25-kauai-coffee-270489.md): Each year approximately 5% of Kauai Coffee Company’s crop is selected to become one of our premier Estate Reserve coffees. These coffees are available exclusively to our Coffee Club Members, at our Visitor Center, or in very limited quantities at our
- [Are all of your coffee of 100% Hawaiian origin?](https://help.kauaicoffee.com/en-US/are-all-of-your-coffee-of-100%25-hawaiian-origin-270491.md): The vast majority of our coffee sold at the Visitor Center, on our website and on the islands of Hawaii is 100% Hawaiian. However, our Single Serve Pods products use a blend of Hawaiian and foreign origin coffee beans. Our products that are 100% Hawa
- [Does Kauai Coffee use GMOs (Genetically Modified Organisms)?](https://help.kauaicoffee.com/en-US/does-kauai-coffee-use-gmos-(genetically-modified-organisms)-270502.md): No. Kauai Coffee Company is proud to say it does not use GMOs at all. Our 100% Hawaiian coffees are Non-GMO Project verified.
- [How long have you been growing coffee?](https://help.kauaicoffee.com/en-US/how-long-have-you-been-growing-coffee-270490.md): Kauai Coffee Company began planting coffee trees in 1987. Formerly McBryde Sugar, we have been farming this land since the late 1800s.
- [How many varieties of coffee beans do you grow?](https://help.kauaicoffee.com/en-US/how-many-varieties-of-coffee-beans-do-you-grow-270493.md): We have seven varieties of Arabica coffee beans:
- [What varietal of coffee do you recommend for people who have a sensitive stomach to the acidity that is in most coffees?](https://help.kauaicoffee.com/en-US/what-varietal-of-coffee-do-you-recommend-for-people-who-have-a-sensitive-stomach-to-the-acidity-that-is-in-most-coffees-270498.md): Normally, acidity refers to how the flavors are perceived across a person’s palate, but many people are interested in a different kind of coffee acidity — the type that affects the stomach. Because our varietals have less acidity than other beans, Ka
- [How does Kauai Coffee Company maintain its consistently high quality standards?](https://help.kauaicoffee.com/en-US/how-does-kauai-coffee-company-maintain-its-consistently-high-quality-standards-270501.md): All of our 100% Hawaiian coffee is traced to its exact point of origin. Our coffee is double-graded and inspected twice, first by us, then by the Hawaii State Department of Agriculture to certify grade and origin.
- [Kauai Coffee part of the Fair Trade Movement?](https://help.kauaicoffee.com/en-US/kauai-coffee-part-of-the-fair-trade-movement-1149765.md): Kauai Coffee Company is proud to offer 100% Hawaiian Coffee that is Fair Trade USA certified. This certification ensures our products meet rigorous social, environmental, and economic standards. As a U.S.-based company, our operations naturally adher