How do I update the shipping method?Updated 5 months ago
If your order has not shipped nor is in the final stages of processing, we can assist you with making changes to the shipping method.
- Start an online chat from the bottom of the page. If it is after hours, leave a chat message, and we will handle your request and respond by email.
- Provide us with the order number and your email address.
- In addition, please let us know the desired shipping method:
- Domestic Orders: Ground, 2-Day Air, or Overnight.
- International Orders: the only upgrade option for international shipments is International Priority.
- In order to change the shipping method, the original order will be canceled, with a full refund credited to the original payment method, and a new order will be generated with the desired shipping method.
- A link to the new order is emailed for you to confirm the updated shipping method. To complete the shipping method update, enter a payment method and checkout. Kauai Coffee does not retain credit card information.
- If you prefer, we can assist you with this by phone; call 800 545-8605 ext 2.
If you have any further questions or concerns regarding a shipping method, please contact us through the online chat found at the bottom of this page. Please provide us with the order number and your email address. If it is after hours, leave a chat message, and we will reply by email.