My order shows as delivered but I have not received it, what should I do?Updated 4 months ago
If your order status indicates that it has been delivered, but you have not received it, we suggest looking into the following:
- Verify the delivery address: Start by confirming that the shipping address provided during checkout is correct. Check for any misspellings, missing information, or address errors that could potentially cause delivery issues.
- Check with household members or neighbors: Sometimes, a package may be delivered to a different household member or a neighbor. Reach out to family members or neighbors to see if they have received the package on your behalf. In addition, thoroughly check various doors and garage/parking spaces where the parcel could be, as it may have been left in a secure location around your property by the carrier.
- Wait for a few days: In most cases, the delivery status may be updated prematurely, and the package will be delivered in the next working day or two.
- Contact the carrier: If the package is still not found after checking with household members and waiting for a reasonable time, get in touch with the shipping carrier. Provide them with your tracking number and explain the situation. They may be able to provide additional information about the delivery, such as the exact location or proof of delivery.
If the previous steps do not yield a resolution, please contact us. We will assist you in resolving the issue. Let us know the order number and steps you've taken, as we may need your assistance to initiate a claim if the package does not arrive.
If you have any further questions or concerns, please contact us through the online chat found at the bottom of this page. Please provide us with the order number and your email address.