We respond to email Monday through Friday, typically within 12 hours.

The Ecommerce phone line is available weekdays:
    Monday - Thursday: 7:00 AM - 3:30 PM HST
    Friday: 7:00 AM - 2:00 PM HST

The Visitor Center is open to the public:
     Monday - Friday: 9:00 AM - 5:00 PM
     Saturday and Sunday: 10:00 am - 4:00 PM
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Kauai Coffee

Find answers to all your coffee related questions at Kauai Coffee's Online Help Center. Discover brewing tips, answers to order questions, and elevate your coffee experience. Get expert guidance and a wealth of information to make every cup of Kauai Coffee exceptional. Start your journey to coffee perfection today!

Kauai Coffee Help Center

Unable to redeem points, click here.

For all other questions, click here.

Question about Ohana Perks

Where's my order

When will my order ship, click here.

Need to edit your order, click here.

Need to update the shipping method, click here.

Need to update the delivery address on an order that has already shipped, click here.

Need to update an order

Create a subscription, click here.

Skip shipment or pause, click here.

Adjust frequency, click here.

Change coffee or quantity, click here.

Cancel subscription, click here.

Question about subscriptions

Tour questions and to book, click here.

Hours and location, click here.

Information on the Kauai Coffee Estate, click here.

Questions about purchases made from our Kauai Coffee Visitor Center, please call (808) 335-0813.

Question about our Visitor Center or tours

Shipping and delivery questions?

We offer free shipping! Click here for details.

Shipping rates & delivery times, click here.

Order processing time, click here.

International ordering, click here. 

Question about custom fees, click here.

For all shipping rates, time frames, and policies, click here.


Shipping and delivery issues?

Update a delivery address, click here.

Change shipping method, click here.

Order is past scheduled delivery date, click here.

Order shows delivered but have not received it, click here.

Have a shipping or delivery related concern

Orders are processed Monday - Friday, excluding holidays.
Air and Overnight orders are processed the same day when placed by 1:00 PM Eastern/10:00 AM Pacific time, or if placed on weekends or holidays, will ship out on the next business day.
Orders with Ground & Economy International shipping are typically shipped within 2 business days. 
Note: Processing times increase during sales events and the holiday season for domestic Ground & Economy International shipping methods which could delay your shipment. 

If you wish to upgrade the order to Air or Overnight delivery, click here.

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