The Kauai Coffee Guarantee. At Kauai Coffee, we are passionate about providing coffees from our estate that delight you with every sip, and items that exceed your expectations. If your experience has been anything less than satisfactory, we genuinely

<div style="direction:ltr;border-width:100%;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;">The Kauai Coffee Guarantee&#xA0;At Kauai Coffee, we are passionate about providing coffees from our estate that delight you with every sip, and items that exceed your expectations.&#xA0; If your experience has been anything less than satisfactory, we genuinely want to know and will assist in finding you a coffee that is truly delightful or a product
that you prefer. In this case, please contact us so we can make it right. </div></div></div><p id="isPasted" style="margin-top: 0px; margin-right: 0px; margin-bottom: 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions or concerns regarding our guarantee, please contact us at <span id="isPasted" style="color: rgb(31, 33, 36); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(888)&#xA0;<span style="color: rgb(31, 33, 36); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">346-4048 or the online chat found at the bottom of this page. Please provide us with the order number and your email address. If it is after hours, leave a chat message, and we will reply by email.

What is Kauai Coffees' Guarantee?

Kauai Coffee Return Policies. For items purchased from a grocery store or other online retailer. For Kauai Coffee products purchased at a grocery store or other online retailer, please contact the grocery store or online store the item was purchased

<div style="direction:ltr;border-width:100%;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;">Kauai Coffee Return Policies&#xA0;For items purchased from a grocery store or
other online retailer&#xA0;For Kauai Coffee
products purchased at a grocery store or other online retailer, please contact
the grocery store or online store the item was purchased through.
Alternatively, you may call 888.246.2598 with questions or comments.&#xA0;&#xA0;For items purchased from the Kauai Coffee
Visitor Center&#xA0;&#xA0;For questions about
items purchased from the Kauai Visitor Center, please call (808) 335-0813 for assistance.&#xA0;&#xA0;&#xA0;For items purchased online at &#xA0;<a href="http://www.KauaiCoffee.com">www.KauaiCoffee.com</a>&#xA0;With Kauai Coffees&apos; food safety program, there are restrictions on how coffee and food items are returned. Not to worry. We are here to help. For assistance, please call us with your question or concern related to your coffee purchase from KauaiCoffee.com, <span id="isPasted" style="color: rgb(31, 33, 36); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(888)&#xA0;<span style="color: rgb(31, 33, 36); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">346-4048 .&#xA0;Brewing equipment, apparel, and gift items can be returned within 30 days for a refund or exchange, provided it is unused and in the original packaging.&#xA0; Note: some
brewing equipment has additional return restrictions that are noted on their
respective product page.&#xA0;&#xA0;If you experience
issues with brewing equipment from one of our trusted partners after 30 days,
please reach out to them directly.&#xA0;To return or exchange brewing equipment, apparel, and gift items purchases, please:&#xA0;<ol style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in; font-family: Calibri; font-size: 11pt;" type="1"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Please contact us by phone at <span id="isPasted" style="color: rgb(31, 33, 36); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(888)&#xA0;<span style="color: rgb(31, 33, 36); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">346-4048&#xA0; to obtain a return authorization number.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Include a note about why the item is being returned and if you would prefer an exchange or refund.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">On the return shipping label, please be sure to include the return authorization (RA) #. Return shipping must be prepaid by the customer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Package the item securely and mail it within 30 days of purchase to:</li></ol>&#xA0;Kauai
Coffee ReturnsRA
#&#xA0;1
Numila RdKalaheo,
HI 96741&#xA0;Exchanges and
refunds are processed within 2-3 business of receiving the returned item. Note: we are unable to exchange or refund coffee that has been custom-ground at the time of ordering. When choosing a specific grind type, please ensure it is suitable for your machine or brewing method. </div></div></div><p id="isPasted" style="margin-top: 0px; margin-right: 0px; margin-bottom: 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions or concerns regarding returns, please&#xA0;at (888) 346-4048.&#xA0;If it is after hours, leave a message, and we will be in touch promptly.<div id="isPasted" style="direction:ltr;border-width:100%;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in;"> </div></div></div>

What is Kauai Coffees' Return Policy?

We respond to email Monday through Friday, typically within 12 hours.

The Ecommerce phone line is available weekdays:
    Monday - Thursday: 7:00 AM - 3:30 PM HST
    Friday: 7:00 AM - 2:00 PM HST

The Visitor Center is open to the public:
     Monday - Friday: 9:00 AM - 5:00 PM
     Saturday and Sunday: 10:00 am - 4:00 PM
                                 _______

Kauai Coffee

Guarantee & Returns

How do I become an Ohana Perks Member?

Are there easy ways to earn Ohana Perk Points? Yes!

How can I redeem Ohana Perk points?

How can I see my rewards history?

I'm unable to see or redeem my Ohana Perk Points, what should I do?

Is a Kauai Coffee Online Account the same thing as an Ohana Perks membership?

Ohana Perks Rewards

How can I create a subscription?

I'm about to run out of coffee, how can I get my order to ship ASAP?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How can I add a new coffee to my subscription?

Where do I update the shipping address of my subscription?

How do I update my subscription payment method?

Where can I adjust the quantities in my subscription?

Where can I change the grind option on my subscription?

How can I change the delivery frequency?

How can I set a different delivery date?

How can I skip a shipment?

How can I reactivate my subscription?

How do I cancel my subscription?

Subscriptions

How do I access my account?

How do I reset my password?

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

What’s an online account & what information is viewable there?

I updated my Kauai Coffee Online Account, but I can’t see the changes.

Accounts Information

How can I cancel my order?

How can I change the delivery address on my order?

I need to edit my order?

How do I update the shipping method?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Orders

Do you offer free shipping? Yes we do!

What are the shipping rates and delivery time frames?

How long does it take to process my order before it is shipped?

When will I receive my order?

My order is past the estimated delivery date, what should I do?

My order shows as delivered but I have not received it, what should I do?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

Do you ship worldwide?

Do I have to pay customs fees?

How do I update the shipping method on my order?

Where can I see all the shipping rates, time frames & policies?

Shipping & Delivery

Is there a discount code I can use?

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Discounts

What makes Estate Reserve coffee different from 100% Kauai Coffee?

Are all of your coffee of 100% Hawaiian origin?

Does Kauai Coffee use GMOs (Genetically Modified Organisms)?

How long have you been growing coffee?

How many varieties of coffee beans do you grow?

What varietal of coffee do you recommend for people who have a sensitive stomach to the acidity that is in most coffees?

Is Kauai Coffee part of the Fair Trade Movement?

How does Kauai Coffee Company maintain its consistently high quality standards?

About Our Coffee