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Shipping & Delivery

Order tracking indicates a longer than normal delivery time frame

Do you offer free shipping? Yes we do!

Domestically we offer Free Shipping on orders over $100 after discounts have been applied. Domestic Free Shipping orders are shipped by ground service that will arrive in 4 to 8 business days. These ground orders can be upgraded to 2-Day Air for $18.

What are the shipping rates and delivery time frames?

We're currently offering Free Shipping for domestic orders over $100, after discounts have been applied. Transit time is measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an ord

How long does it take to process my order before it is shipped?

Orders are processed Monday - Friday, excluding holidays. Note: Processing times increase during sales events and the holiday season for domestic Ground & Economy International shipping methods which could delay your shipment. If the order contains a

When will I receive my order?

Transit times listed below are measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an order has shipped, severe weather, natural disasters, and other conditions can disrupt servic

How can I change the delivery address on my order?

If your order has not shipped nor is in the final stages of processing, we can assist you with updating a delivery address. Updating Delivery Information on Shipped Domestic Parcels. On international shipments, delivery addresses are not able to be u

My order is past the estimated delivery date, what should I do?

We understand this can be frustrating when your order exceeds the estimated delivery date. Delivery estimates are based on working days, Monday through Friday. Delayed parcels typically are delivered within 1-3 additional working days. Occasionally p

My order shows as delivered but I have not received it, what should I do?

If your order status indicates that it has been delivered, but you have not received it, we suggest looking into the following:. If the previous steps do not yield a resolution, please contact us. We will assist you in resolving the issue. Let us kno

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

If your order was delivered to a PO Box or parcel locker but is missing, please follow these steps:. The process for resolving issues with PO Box or parcel locker deliveries may vary depending on the postal service or courier used. We recommend conta

Do you ship worldwide?

Yes, we offer worldwide shipping to many countries around the globe. To determine if we ship to your country, simply proceed to the checkout page and enter your shipping address. Our system will automatically verify if shipping options are available

Do I have to pay customs fees?

We understand that international shipping can be unpredictable, and we strive to provide accurate information to our customers. All delivery time frames are only estimates and can be exceeded due to factors beyond our control, such as delays in custo

How do I update the shipping method on my order?

If your order has not shipped nor is in the final stages of processing, we can assist you with making changes to the shipping method. If you have any further questions or concerns regarding a shipping method, please contact us through the online chat

Where can I see all the shipping rates, time frames & policies?

We're currently offering Free Shipping for domestic orders over $100 after discounts have been applied. Transit time is measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an orde